104 weeks
Blend (On Campus | Online)
10699
Sept, Jan, Apr, Jul
This qualification reflects the role of community service workers who possess specialised skills and typically provide direct support to individuals or groups within community service settings.
Workers at this level:
Have specialised skills in community services.
Work autonomously under broad guidance from senior management.
Usually provide direct support to individuals or groups.
May supervise other workers and volunteers, manage cases, coordinate programs, or develop new programs.
At this qualification level, students must complete at least 100 hours of work placement as detailed in the assessment requirements of the units of competency.
Important Notes:
Diploma qualifications must be approved by the Australian Community Workers Association (ACWA) to be recognised.
Refer to your Student Handbook for further details on work placement requirements and approval conditions.
The successful completion of this qualification will enable students to work as:
Whilst there is no entry requirements stipulated in the training package, OIC requires its participants to meet the following criteria:
Minimum Age Requirement:
18 years or older at commencement of course.
Minimum English Language Requirement:
An English Language proficiency level of one of the below:
Minimum Academic Qualification Requirement:
Completion of senior high school to the Australian Year 12 or equivalent.
Additional Requirements:
Total number of units: 20 (12 core units and 8 elective units)
| Code | Title | Core/Elective |
|---|---|---|
| CHCCCS004 | Assess co-existing needs | Core |
| CHCCCS007 | Develop and implement service programs | Core |
| CHCCCS019 | Recognise and respond to crisis situations | Core |
| CHCCSM017 | Facilitate and review case management | Core |
| CHCDEV005 | Analyse impacts of sociological factors on people in community work and services | Core |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | Core |
| CHCDIV001 | Work with diverse people | Core |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | Core |
| CHCLEG003 | Manage legal and ethical compliance | Core |
| CHCMGT005 | Facilitate workplace debriefing and support processes | Core |
| CHCPRP003 | Reflect on and improve own professional practice | Core |
| HLTWHS003 | Maintain work health and safety | Core |
| CHCCSM009 | Facilitate goal-directed planning | Elective |
| CHCCSM010 | Implement case management practice | Elective |
| CHCCSM012 | Coordinate complex case requirements | Elective |
| CHCCSM014 | Provide case management supervision | Elective |
| CHCCSM015 | Undertake case management in a child protection framework | Elective |
| CHCCSM016 | Undertake advanced assessments | Elective |
| BSBPEF401 | Manage personal health and wellbeing | Elective |
| CHCADV002 | Provide advocacy and representation services | Elective |
Note: Elective units selected must contribute to a valid, industry-supported vocational outcome.
This course is delivered through classroom-based face-to-face training and includes a workplace component as part of the training.
| Date | Start Date | End Date | Study Break |
|---|---|---|---|
| September Intake | 22 September 2025 | 13 December 2025 | 4 weeks |
| January Intake | 12 January 2026 | 3 April 2026 | 2 weeks |
| April Intake | 20 April 2026 | 10 July 2026 | 2 weeks |
| July Intake | 27 July 2026 | 16 October 2026 | 2 weeks |
For additional intake dates or more information, contact
info@oic.edu.au or phone
1300 678 179.
Work Placement is an important component of the qualification that provides students with the opportunity to apply skills and knowledge with our industry partners in the aged/disability sector. Students are required to complete work placement in a regulated environment for successful completion of the course.
Student will be provided placement with our industry partners Your Local Disability Partner and YourSpaceHub.
Students will be provided with a Skills Workbook containing assessment tasks and activities to be completed during the work placement. Students must complete these workplace tasks.
An OIC trainer/assessor will visit and observe students in the workplace to determine competency in the practical component of the course. The trainer/assessor will also act as a liaison between the workplace, workplace supervisors, and OIC through emails, calls, and compulsory visits.
Important:
It is the student’s responsibility to meet the above requirements. Failure to do so may delay attending the work placement and could prolong the duration of the course.
All students will complete a language literacy and numeracy assessment at orientation to determine their learning support needs. All students will be provided with a range of learning support options and resources to help you achieve competency. Where additional support needs have been identified, an Individual Support Plan will be developed, which may include:
Provision of additional support services will be provided where necessary to enable students to participate in the same way as any other person, regardless of whether support services have been required.
Assessment will be conducted individually or in groups. You will be provided with a Student Assessment Booklet for each unit of competency, cluster, or topic, which includes:
A variety of assessment methods are used for this qualification, including:
Assessments will typically be completed in class, though some tasks may require additional work as homework.
Your trainer and assessor will clearly outline the assessment requirements for each unit at the commencement of that unit. Assessment tasks will be submitted either:
Outlook International College can grant you credit towards your course for units of competency that you have already completed with another RTO or authorised issuing organisation.
We can also grant you credit for subjects or units you have completed, provided equivalence can be established between the unit in your current course and the subject or unit you have previously completed.
There is no charge to apply for credit. To apply, please complete the Credit Application Form and submit it as part of your enrolment.
Please refer to your Student Handbook for more information on Course Credit.
Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience, as well as other unrecognised training, can be formally recognised.
Outlook International College (OIC) has a structured RPL process designed to minimise both time and cost to applicants and offers a supportive approach for students who choose this pathway.
You are encouraged to apply for RPL at the time of enrolment; however, you can also apply within the first two weeks of your course. During the enrolment and interview stages, OIC will discuss the RPL process and available options with you.
Your suitability for RPL will typically depend on factors such as your experience in a relevant area, work history, and any previous training undertaken. If RPL is deemed suitable for you, you’ll receive an RPL Kit, which provides guidance for each unit, helping you to document relevant skills, experience, and evidence required.
An OIC trainer/assessor will be available to support you throughout this process.
Please refer to your Student Handbook for more information on RPL.
Unless otherwise specified, tuition fees include all training and assessment, as well as the required resources and textbooks necessary for students to achieve their qualification.
Additional fees (not included in tuition fees) are outlined below:
Additional resources:
Printing Costs:
Computer and Internet Requirements:
Many homework and assessment tasks require access to a computer and the internet. It is recommended that students bring or purchase a laptop if possible. If students do not have their own laptop, they can use nearby public facilities listed in the Student Handbook.
Important notes:
If you would like to enrol in the Diploma of Community Services (Case Management), please contact our office to obtain a Student Enrolment Form or click here to enrol.
Please complete all sections of the Student Enrolment Form and return it to:
Level 1, 90 King William Street
Adelaide, SA 5000
Once your completed forms are received, we will contact you to schedule an entry interview.
