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fees and refunds policy

Comprehensive policy documentation and student protection information

Policy Document

View our complete fees and refunds policy in an interactive flipbook format

Processing Time

Refund requests are typically processed within 28 business days

Student Protection

International students are protected under the TPS scheme

Policy Documentation

Browse through our comprehensive fees and refunds policy using the interactive viewer below

Fees and Refunds Policy Document

Tuition Protection Service (TPS)

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study.

What does TPS cover?

  • Protection for international students in Australia
  • Assistance when providers cannot deliver courses
  • Support for course placement or refund options
Visit TPS Website

Australian Government Initiative

Tuition Protection Service

This policy is reviewed annually and complies with the Education Services for Overseas Students (ESOS) Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.